https://ddxtransformation.com/news/ddx is the consultancy that connects strategy, design, technology and delivery end-to-end, so the idea that starts a project is the one that launches.en-GBhttps://ddxtransformation.com/news/how-to-measure-customer-retention-in-motor-finance/https://ddxtransformation.com/news/how-to-measure-customer-retention-in-motor-finance/Mon, 26 Oct 2026 00:00:00 GMTMost motor finance lenders measure new business and arrears to the basis point, and guess at retention. Why the number is missing, and how to measure it: customers not contracts, one definition, and a split by dealer.MobilityFinancehttps://ddxtransformation.com/news/your-next-sale-is-already-in-your-crm/https://ddxtransformation.com/news/your-next-sale-is-already-in-your-crm/Tue, 30 Jun 2026 00:00:00 GMTWhy an often-missed opportunity for automotive sales can be found in the existing customer base, and how the ddx Customer Loyalty Programme turns that opportunity into measurable revenue.MobilityStrategyhttps://ddxtransformation.com/news/the-financial-impact-of-customer-retention/https://ddxtransformation.com/news/the-financial-impact-of-customer-retention/Wed, 03 Jun 2026 00:00:00 GMTA customer retention strategy is worth more in motor finance than almost anywhere: one more point of retention adds roughly €28m a year to a book of 100,000 contracts. The arithmetic, and how to bank it.MobilityStrategyhttps://ddxtransformation.com/news/ddx-at-torncon-meeting-the-players-behind-the-crimes/https://ddxtransformation.com/news/ddx-at-torncon-meeting-the-players-behind-the-crimes/Mon, 06 Apr 2026 00:00:00 GMTFive members of the ddx team travelled to Amsterdam for Torncon, the annual gathering of the Torn.com player community and the largest to date.ddxEventshttps://ddxtransformation.com/news/ddx-appointed-by-marriott-international-to-lead-design-and-pmo-governance-for-tokyo-flagship-renovation/https://ddxtransformation.com/news/ddx-appointed-by-marriott-international-to-lead-design-and-pmo-governance-for-tokyo-flagship-renovation/Thu, 15 Jan 2026 00:00:00 GMTddx has been appointed by Marriott International to provide embedded Design and PMO Director services for the renovation of one of its flagship hotels in Tokyo, a luxury property within Marriott's premium portfolio.Digital TransformationSmart Cityhttps://ddxtransformation.com/news/the-power-of-the-human-touch-elevated-by-technology/https://ddxtransformation.com/news/the-power-of-the-human-touch-elevated-by-technology/Thu, 15 May 2025 00:00:00 GMTTechnology is the key to sales efficiency, but a human touch seals the deal in the automotive industry. Many sales teams are leaving significant revenue on the table by neglecting that balance.Digital TransformationMobilityhttps://ddxtransformation.com/news/4-key-strategies-to-use-ai-to-improve-your-automotive-customer-experience/https://ddxtransformation.com/news/4-key-strategies-to-use-ai-to-improve-your-automotive-customer-experience/Tue, 04 Feb 2025 00:00:00 GMTCustomer expectations are shifting faster than ever and the linear retail process is becoming a dynamic, personalised experience. Four strategies to stay ahead of the curve with AI.Digital TransformationMobilityhttps://ddxtransformation.com/news/how-to-create-a-successful-strategy-to-transition-your-customers-to-ev/https://ddxtransformation.com/news/how-to-create-a-successful-strategy-to-transition-your-customers-to-ev/Thu, 17 Oct 2024 00:00:00 GMTThe shift to electric vehicles is in full swing. Convincing an existing, often loyal, customer base to embrace EV technology is one of the biggest challenges for automakers, and a crucial pathway to accelerating adoption.Digital TransformationMobilityhttps://ddxtransformation.com/news/value8-transform-your-sales-process-with-data-driven-insights/https://ddxtransformation.com/news/value8-transform-your-sales-process-with-data-driven-insights/Sun, 15 Sep 2024 00:00:00 GMTFrom the factory floor to the “phygital” showroom, the automotive industry is experiencing massive changes. Value8 gives automotive businesses real-time, data-driven insights for used car valuations, finance equity positions and strategic decision making.Digital TransformationMobilityhttps://ddxtransformation.com/news/ddx-amata-b-grimm-sign-strategic-partnership-to-develop-amata-european-smart-city-project/https://ddxtransformation.com/news/ddx-amata-b-grimm-sign-strategic-partnership-to-develop-amata-european-smart-city-project/Mon, 15 Jul 2024 00:00:00 GMTddx, AMATA Corporation and B.Grimm Power have signed a strategic partnership to develop the AMATA European Smart City project within the AMATA City Chonburi Industrial Estate.Digital TransformationSmart CityStrategyhttps://ddxtransformation.com/news/how-to-upgrade-your-automotive-financial-services-strategy-to-drive-sales-profitability/https://ddxtransformation.com/news/how-to-upgrade-your-automotive-financial-services-strategy-to-drive-sales-profitability/Wed, 12 Jun 2024 00:00:00 GMTOver 80% of car buyers rely on financing, yet few OEMs or dealership groups have fully optimised their financial services strategy. The key opportunities to enhance it, and how the ddx mobility team can help.FinanceMobilityStrategyhttps://ddxtransformation.com/news/ddx-to-share-expertise-at-the-global-sustainable-development-congress/https://ddxtransformation.com/news/ddx-to-share-expertise-at-the-global-sustainable-development-congress/Thu, 06 Jun 2024 00:00:00 GMTddx is taking part in the Global Sustainable Development Congress, organised by Times Higher Education in Bangkok on 12 June 2024. Chief Technology Officer Gareth Davies will share our insights on accelerating sustainable urban development.EventsSmart Cityhttps://ddxtransformation.com/news/driving-growth-in-fmcg-digital-transformation-meets-the-rising-tide-of-out-of-home-consumption-in-thailand/https://ddxtransformation.com/news/driving-growth-in-fmcg-digital-transformation-meets-the-rising-tide-of-out-of-home-consumption-in-thailand/Wed, 05 Jun 2024 00:00:00 GMTThailand's FMCG landscape is shifting as out-of-home consumption surges post-pandemic. Kantar's 2024 outlook shows a 4.3% rise in volume and a 3.4% rise in spending per trip, a clear opportunity for brands that embrace digital transformation.Artificial IntelligenceDigital Transformationhttps://ddxtransformation.com/news/welcome-jamie-brennan-as-chief-product-officer/https://ddxtransformation.com/news/welcome-jamie-brennan-as-chief-product-officer/Thu, 23 May 2024 00:00:00 GMTJamie Brennan has joined ddx as Chief Product Officer, bringing leadership experience from Amazon, CP, Alibaba, Publicis and WPP to the development of strategies and products across the Asia-Pacific region.ddxhttps://ddxtransformation.com/news/the-strategic-advantages-of-outsourcing-customer-loyalty-in-automotive-financial-services/https://ddxtransformation.com/news/the-strategic-advantages-of-outsourcing-customer-loyalty-in-automotive-financial-services/Mon, 18 Mar 2024 00:00:00 GMTNurturing customer loyalty is pivotal for sustained brand growth. As OEMs and dealer groups navigate customer engagement and retention, many are turning to outsourcing. The key benefits, and what makes it a compelling choice for automotive finance companies.Mobilityhttps://ddxtransformation.com/news/the-future-of-the-metaverse/https://ddxtransformation.com/news/the-future-of-the-metaverse/Wed, 21 Feb 2024 08:38:18 GMTThe metaverse aims to unite several forms of digital communication into one immersive 3D environment. Companies from travel to finance are preparing to do business there. How will it work, and what will the result look like?Artificial Intelligencehttps://ddxtransformation.com/news/the-promise-of-smart-cities/https://ddxtransformation.com/news/the-promise-of-smart-cities/Wed, 21 Feb 2024 08:31:56 GMTAs cities face global warming, population growth, sprawl and pollution, smart city technology offers a way forward. What is involved in the transformation, and how does the technology translate into better resource efficiency and quality of life?Artificial IntelligenceSmart Cityhttps://ddxtransformation.com/news/how-iot-and-smart-cities-impact-the-community/https://ddxtransformation.com/news/how-iot-and-smart-cities-impact-the-community/Wed, 21 Feb 2024 07:10:47 GMTCopenhagen, Bangkok, Paris, New York, Shanghai and Seoul have all implemented ambitious smart city initiatives. The integration of IoT is vital to their success, providing real-time data to support quality-of-life improvements.Artificial IntelligenceddxSmart Cityhttps://ddxtransformation.com/news/why-smart-cities-are-needed-now-more-than-ever/https://ddxtransformation.com/news/why-smart-cities-are-needed-now-more-than-ever/Wed, 21 Feb 2024 06:36:54 GMTThe 20th century taught us how to make things bigger, at great cost to the planet. To maintain and improve quality of life, this century must make our systems smarter, not larger, in the public and private sectors alike.Artificial IntelligenceSmart Cityhttps://ddxtransformation.com/news/ddx-appoints-andrew-hamilton-as-new-client-partner/https://ddxtransformation.com/news/ddx-appoints-andrew-hamilton-as-new-client-partner/Wed, 21 Feb 2024 06:35:29 GMTddx has appointed Andrew Hamilton as an equity partner. With three decades of executive experience in Asia Pacific, most recently leading smart cities at Hitachi Asia, Andrew will advance the smart city and services portfolio in APAC and the EU.ddxhttps://ddxtransformation.com/news/key-considerations-when-planning-your-cloud-strategy/https://ddxtransformation.com/news/key-considerations-when-planning-your-cloud-strategy/Wed, 21 Feb 2024 06:33:19 GMTAt ddx we come across many organisations seeking to write or rewrite their cloud strategy. As we advise them on the best way forward, we often come back to a few key considerations.ddxDigital TransformationStrategyhttps://ddxtransformation.com/news/how-the-metaverse-will-impact-society/https://ddxtransformation.com/news/how-the-metaverse-will-impact-society/Wed, 21 Feb 2024 06:32:23 GMTSince the pandemic, people have grown used to working, learning and shopping remotely. The metaverse extends that trend into an immersive, customisable digital world. The socioeconomic implications, in Thailand and beyond.Artificial IntelligenceSmart Cityhttps://ddxtransformation.com/news/enjoying-the-life-of-a-remote-worker-and-building-trust/https://ddxtransformation.com/news/enjoying-the-life-of-a-remote-worker-and-building-trust/Wed, 21 Feb 2024 06:31:05 GMTWhen we started ddx we wanted a company and culture with flexibility, not in response to the pandemic but because the three founders want a work-life balance. How do you define and enforce that? It becomes a matter of trust and accountability.ddxStrategyhttps://ddxtransformation.com/news/four-reasons-why-shared-values-are-so-important-in-a-workplace/https://ddxtransformation.com/news/four-reasons-why-shared-values-are-so-important-in-a-workplace/Wed, 21 Feb 2024 05:17:02 GMTAll ddx staff sign up to a set of shared values when they start. It is a simple document of the focuses and fundamentals that underpin the company, and it gives structure and focus to both our staffing and the work we do.ddxhttps://ddxtransformation.com/news/the-ai-revolution-ethics-legislation-and-regulation-in-thailand/https://ddxtransformation.com/news/the-ai-revolution-ethics-legislation-and-regulation-in-thailand/Tue, 28 Nov 2023 00:00:00 GMTA British Chamber of Commerce Thailand briefing with Andrew McBean, Dave Davani, Paul Crosio and Nop Chitranukroh gave insights into the fast-evolving landscape of AI in Thailand, from its global influence to ethical considerations and legal frameworks.Artificial IntelligenceDigital TransformationStrategyhttps://ddxtransformation.com/news/ddx-appoints-stephen-hebditch-as-senior-mobility-consultant/https://ddxtransformation.com/news/ddx-appoints-stephen-hebditch-as-senior-mobility-consultant/Tue, 21 Feb 2023 00:00:00 GMTStephen Hebditch has joined ddx as Senior Mobility Consultant. Formerly International Head of Retention at Keyloop, with three decades in automotive finance, he will build the ddx automotive customer retention programme.ddx