Northridge Finance: Building customer loyalty
65+ Years of dealer-led relationships to reimagine
Mobility.
Automotive consulting on customer retention and sales, and the tools behind them.
For manufacturers, captive finance and dealer groups.
Retention strategy and economics.
We work out what a point of retention is worth to the business, then build the strategy to win it.
- Customer loyalty and retention strategy
- Financial services strategy
- Electric vehicle transition strategy
- Retention economics and financial modelling
- Market and customer analysis
The ddx Customer Loyalty Programme.
Our programme turns a retention strategy into renewals, dealer by dealer.
- Loyalty 360 assessment
- The Customer Loyalty Workshop
- Train the Trainer and quarterly follow-up
- Dealer coaching and sales enablement
- National pilots and retention roadmaps
Sales process and tools.
We redesign how cars are quoted and sold, and build the digital tools behind it.
- Digital sales process design
- Customer journey redesign
- Digital sales tools
- Consent workflows under data protection law: GDPR in the EU, PDPA in Thailand
- On-site sales support at motor shows
Retention intelligence.
We show who is due to renew, and how each dealer is doing.
- Retention measurement and renewal alerts
- Sales analytics and data transparency
- Sales platforms built on APIs (application programming interfaces)
- Performance governance and reporting
MobilityIQ.
Automotive AI that finds at-risk renewals and profitable buybacks.
MobilityIQ links every finance contract to a real customer, so manufacturers, finance groups and dealer groups know whom to call before a rival's quote lands.
Start a conversation.
Whether you're starting something ambitious or restarting something that's lost momentum, we'd like to hear about it.